Executive - Customer Support

• Manage and resolve customer, vendor & chauffeur queries.
• Identify and escalate issues to supervisors.
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert, and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers & Vendors.
• Provide service-related information to customers & vendors.
• Document all call information according to standard operating procedures.
• Follow up customer & vendor calls where necessary.
• Handling complaints vendor support helpline.
• To acknowledge and resolve customer & vendor issues.
• Analyzing the process & giving the outcome for streamlining the process if required.
• Verification of vendor documents and provide enrolment support.

Required Qualifications and Skills

• Any bachelor's degree/diploma.
• 0-5 years of work experience in relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills.
• Superior listening, verbal, and written communication skills (Tamil and English).
• Ability to handle stressful situations appropriately.
• Lead Conversion & Convincing skills.