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35 e-Stone Information Technology Jobs

Veritas NetBackup L1 Support

2-7 years

Vadodara

1 vacancy

Veritas NetBackup L1 Support

e-Stone Information Technology

posted 18d ago

Job Description

CSV Engineer Documentation, Compliance & Technical Support Lead - e-stone Job Summary:
We are seeking a detail-oriented CSV Engineer with experience in documentation, compliance, and technical support across Veritas NetBackup, Server L1 support, and System Support L2. The ideal candidate will play a key role in ensuring compliance with regulatory requirements, maintaining thorough documentation, and providing technical support. Additionally, they will lead a small team to ensure consistent service delivery and operational excellence.
Key Responsibilities:
  1. Computer System Validation (CSV) & Compliance:
    1. Develop and maintain validation documents, test plans, and reports in line with GxP compliance.
    1. Ensure all processes and systems comply with internal and regulatory standards.
    1. Conduct regular reviews of validation documentation to ensure continued compliance and relevance.
2. Documentation Management:
  • Establish and manage thorough documentation practices, including change management, SOPs, and compliance-related records and reports.
    • Prepare and update protocols, procedures, and policies to reflect current compliance and operational standards.
3. Veritas NetBackup L1 Support:
  • Manage daily backup and recovery operations, monitor job completion, and troubleshoot basic NetBackup issues.
    • Ensure backup policies and recovery processes are compliant and up-to-date with validation requirements.
4. Server L1 Support & System Support L2:
  • Provide L1 support for server issues, performing basic configurations, monitoring, and issue resolution.
    • Address escalated system issues as part of System Support L2, coordinating with other technical teams as needed for more complex problems.
    • Attend the VIP users for any emergency support.
5. Team Leadership:
  • Lead a small team of L1 and L2 support technicians, overseeing task assignments and performance.
    • Provide training and guidance to team members to improve support efficiency and ensure compliance adherence.
    • Act as the primary point of contact for escalations and collaborate with cross-functional teams to resolve critical issues.
  • Minimum of 2 years of experience in CSV, documentation, and compliance.
    • System Support L2. 2 Years
    • Experience in team leadership or supervision of support staff.
7. Preferred Skills:
  • Knowledge of regulatory compliance (GxP, GLP Guide line, etc.) and best practices for documentation and validation.
    • Proficiency in using ticketing and incident management systems.
8. Competencies:
  • Strong attention to detail, with the ability to manage and maintain compliance documentation accurately.
    • Excellent leadership, organizational, and communication skills.
    • A proactive approach to problem-solving and team development.
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Employment Type: Full Time, Permanent

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