RR-0103038-Sr Analyst II Infrastructure Services

Job Description:

Job Description:

Essential Job Functions

• Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
• Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
• Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
• Maintains records of expenditures to ensure compliance with approved budgets.
• Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
• Assists in identifying service improvements to increase customer satisfaction.
• Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

• Bachelors degree or equivalent combination of education and experience
• Bachelors degree in business administration, engineering, information systems or related field preferred
• Three or more years of support services or project or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems

Other Qualifications

• Project management skills
• Analytical and problem solving skills
• Basic accounting skills
• Interpersonal skills to interact with customers and team members
• Organization and time management skills
• Communication skills
• Ability to work in a team environment
• Willingness to travel

Work Environment

• Office environment

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