Branch Operations Manager, AS

Job Description

Job Title- Branch Operations Manager - AS

Location- Bangalore, India

Role Description

The role will involve

• To perform day to day activities related with operations.
• Responsible for the processing of requests and documents received by the bank under a Letter of Credit or Documentary Collection or Guarantee/Standby Letter of Credit.
• Controlling all documentation related to export and import bills
• Capturing data from related documents and inputting it into the trade finance processing platform Mitigating operation and regulatory risks
• Pro-active follow up and manage expectation with different stakeholders including client to take care of pending issues.
• Manage and escalate issues on a precise, timely manner, identify root cause, and come up resolution.
• Keep track of various MI to ensure data is being circulated to client/senior management when required.
• Ensure exception approvals are taken in case of any deviation to the existing process.
• Ensure no aging items in terms of various internal reconciliations.
• Work on data clean up initiatives, remediation and perform any required outreach to counterparties.
• Ensure that there are no Significant / Critical Audit Points as a result of Regulatory or Internal Audits.
• Work in a high-pressure and time-sensitive environment.
• Prioritize tasks and ensure adherence to timelines for completion of activities.
• Ensure structured upward & downward communication.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Branch operations for Trade Products like Export, Import, BG & LC
• Ensuring swift BAU completion on day to day basis.
• Catering to routine product and service problems. understanding the requirement / suggesting documents requirement / resolving conflict in terms of existing documents submitted by client.
• Whenever required Interact with clients to understand their concerns/needs & improving and streamlining the current processes.
• Addressing client complaints & suggest remedial action to improve efficiency.
• Address all query related to client Trade Finance transactions for e. . g Providing transaction advice , transaction processing status , FEMA/EDPMS related guidance , co coordinating with Internal stake holder to process client pending transaction .

Your skills and experience

Communication and Reasoning skills

• Strong communication skills both written and oral via various media i. e. e-mail, phone, face to face and conference calls
• Good communication skills to communicate at all levels - Biz, Client, Regional & stakeholder management across Operations Units and DBOI.
• Customer oriented while control will not be compromised.

Technical skills

• Hands on experience in using Internet and other online platforms.
• MS Office expertise.
• Expertise on DB internal systems and resources.
• Attention to details and quality.

Logical reasoning and problem solving

• Ability to manage internal & external stakeholders.
• Proven ability to manage multi tasks.
• Proactive & result oriented approach.
• Ability to articulate issues, identify root cause & ensure effective control mechanism.
• Willingness to work under pressure.
• Willing to take ownership and work independently with minimal supervision.
• Good in interpreting regulatory guidelines and assessing risk scores and entity types.
• Good understanding of end to end KYC process.
• Strong knowledge on FEMA guidelines for Trade Products
• Understand the key risk and control issues in day to day operations.

How we ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information

https//www. db. com/company/company. htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.