Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

DWS Investment

Compare

No reviews yet

280 DWS Investment Jobs

Operation Services Specialist

DWS Group

10-14 years

Pune

1 vacancy

DWS Investment

posted 3mon ago

Job Role Insights

Key skills for the job

Python Oracle Automation Testing Windows System Administration WebLogic Administration Apache Nifi

+ 3 more

Job Description

Provide hands on technical support for a suite of applications/platforms within Deutsche Bank during early APAC hours.
Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).
Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers & vendors.
Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
Approach support with a proactive attitude, working to improve the environment before issues occur.
Weekend coverage may need to be provided on rotational basis.
Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
Participate in all BCP and component failure tests based on the runbooks.
Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support.
Proactive event monitoring and ensuring the alerts/events are well handled by referring to runbook and taking initiative in creating new ones if required for the future reference.
Drive knowledge management across the supported applications and ensure full compliance.
Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Your skills and experience

Skills and Qualifications

Were looking for a Technology / Engineering Graduate candidate with 10 - 14 years of experience in the financial industry, preferably Trade Finance and Lending product.
Recent experience of applying technical solutions to improve the stability of production environments.
Working experience of some of the following technology skills
- Operating systems (e.g., UNIX, Windows) and the underlying infrastructure environments.
- Middleware (e.g., MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar)
- Database environments (e.g., Oracle, MS-SQL, Sybase, No SQL, ClickHouse)
- Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/New relic) , scheduling tool (Control-M /Autosys), Ansible, App dynamics, Splunk and similar tools)
- Scripting languages (e.g., UNIX shell and PowerShell, Python, Github, Spring boot, JAVA/.NET and similar programming languages)
- Experience and good knowledge of GCP or equivalent cloud platform.
Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
Excellent troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal, with attention to detail.
Ability to work in virtual teams and in matrix structures.

Experience | Exposure (Recommended)

10-14 years experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function
Service Operations, development experience within a global operations context
Knowledge of Corporate Banking and Trade Finance and Lending as product would be additional.
Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall
Experience of supporting complex application and infrastructure domains.
Experience in DevOps/SRE and knowledge of DevOps and SRE concepts.
Development experience in Ansible, Shell scripting or Python.
Knowledge and experience on GCP or equivalent cloud platform.
ITIL / best practice service context. ITIL foundation is plus.
Good analytical and problem-solving skills
Experience of working in an agile work culture.
Experience of leading small feature/function teams.