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Client Service Representative, AVP
DWS Group & GmbH Co KgaA
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage all communications directly with the clients on all trade related queries in both verbal & written form. Which includes statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications.
- Provide due diligence on all downstream systems for EMEA/US supported exchanges to ensure proper trade capture; including all pertinent data for DB cleared client business.
- Research and resolve issues and inquiries regarding exchange facing trades,
- Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all Top Day business and resolve any outstanding issues
- Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations
- Manage and responsible for running a diverse team by performing various operational tasks and defining an appropriate benchmark and KPIs for each team members and manage adherence.
Your skills and experience
- In-depth knowledge of the Listed Derivatives product across global markets including LME, EUREX, EURONEXT, CME Group, ICE-US & ICE Euro products, including regulations, clearing, expiration, delivery reporting processes & brokerage is a huge positive
- Knowledge and experience with GMI / FIS applications, is a positive
- Should also be able to investigate process automation & improvements, while being able to document work-flows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience
- Experience in a client facing role is a must.
- People management experience will be a positive.
- Minimum of 8 years of Investment Banking experience.
How we ll support you
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
Employment Type: Full Time, Permanent
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based on 18 employees
Flexible timing
Monday to Friday
No travel
Day Shift
DWS Group & GmbH Co KgaA Benefits
Soft Skill Training 
International Relocation 
Job Training 
Free Transport 
Child care 
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