Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

DWS Group & GmbH Co KgaA

Compare

4.0

based on 17 Reviews

346 DWS Group & GmbH Co KgaA Jobs

Client Implementation Analyst

DWS Group

4.0

based on 17 Reviews

0-1 years

Bangalore / Bengaluru

1 vacancy

Client Implementation Analyst

DWS Group & GmbH Co KgaA

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Back Office Oracle ERP Systems Cash Management Services Application Support CCTV Monitoring

+ 2 more

Job Description

Job Description:

Job Title: Client Implementation Analyst - NCT

Location: Bangalore, India

Role Description

The Technical Support role is to on-board clients into various Corporate Bank platforms by

Providing technical / functional support for End-to-End customer testing,
Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT,
Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change,
Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Bank s organization, and revert with a final response.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy,

Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers
Executing Service Level Agreements and other product-specific documentation requirements with customers
Coordinating with the Operations team for smooth start-up of services
Manage team and support them on training / Knowledge sharing.
Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy.
Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management.
Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions.
Act as contact person (entry point) for client s (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer.
Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored.
Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution
Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution.
Sending the required set-up forms and verify once received.
Analyze and resolve connectivity issues as part of customer testing (including understanding of LOG-files)
Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect.
Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with bank s systems.
Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals.
Coordinate the set-up of clients/accounts in production environment.
Perform production set-up verification.
Perform hand over procedures to Production Management Team
Support Penny Testing along with Production Management/Implementation Manager and customers.
Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity.
Perform server maintenance sanity checks.
Coordination of Testing activities with multiple back-end application teams
Conduct regular calls with Implementation Managers on regular basis.
Support all regions including US/AP/EU in various shift.
Raise PKI certificate request and provide the public certificate chain to customers.
Receive and validate all signed forms from customers (PKC and CSR confirmation)
Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode.

Your skills and experience

Hands-on experience in Cash / Trade / Custody Application Support

Hands-on experience in UNIX
Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.)
Hands-on experience with Core Java
Hands-on experience in Oracle
Hands-on experience in Firewall opening & networks.
Hands-on experience in various file / message formats
Knowledge on various compression, encryption techniques
Knowledge on SSL and SSH authentication
Knowledge on Web methods

How we ll support you