Duty Officer

Ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes:
Cinema is clean
All POS/ Equipments are active
Ensure BGM is ON
Marketing collaterals in responsibility area are in place
Conducting Pre-opening Audi check
Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence
Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness
Coordinating and multi-tasking job duties in a busy environment
Adhere to strict staff grooming and hygiene standards
Ensure that Audis are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons
100% assistance to the ESP.
Responsible for maintain proper FIFO with special care to perishable product
Maintains Displays, Danglers & all visuals at candy
Responsible for customer query handling/situation handling
Well versed with Movie synopsis and genre
Train the staff for up selling, suggestive selling and in auditorium (SOS) selling
Responsible for Compliance of Audit points and execution as per set norms
Responsible for TAT for Patron complain resolution.
Responsible for Training and Grooming of ESP as per SOP.
Control on pilferages in allocated area during the shift
Bills to be generated against every purchase and no cash variance (at concessions)
Knowledge and functioning of Projection machine / software