Spa Manager

PRIMARY RESPONSIBILITIES:

Revenue
Ensure that the business achieves projected revenue and profits.
Ensure optimum staff scheduling to achieve maximum revenue.
Make recommendations on how revenue and profits may be maximized.
Ensure safe-keeping of daily revenue and petty cash float.
Ensure accounting standards and procedures are adhered to.

Guest Care
Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests
Record, resolve and report guest complaints and inform Hotel Management.
Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
Ensure that sufficient staffs are scheduled to ensure guests receive an excellent level of guest care.
Make recommendations on how guest care may be improved.

Health and safety
Ensure staff act in accordance with company standards and procedures with regard to health and safety
o Guest health consultation
o Observance of contra-indications for massage and other treatments
o Correct disinfection and sterilization of tools and equipment and utensils.
o Correct instruction for use of steam, bath sauna and heated blankets
o Fire and evacuation procedures

Security
Ensure staffs are issued with lockable storage for personal belongings.
Ensure spa is secured when not occupied.
Keep up to date records of key issue and ensure only authorized staff use keys.
Ensure the safety and security of all spa inventory, fixtures and fittings and premises.

Maintenance
Ensure spa facility, including fixtures, fittings and equipment are maintained to a high standard.
Ensure recording and timely resolution of maintenance issues.

Staff management and development
Ensure therapy staff are fully trained in each treatment listed on the spa menu.
Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up selling techniques and retail sales techniques.
Ensure staffs carry out their tasks safely and in accordance with procedures and standards.
Monitor the morale of staff and motivate where necessary.
Counsel and advise staff with regard to behaviors that are inconsistent with Devarana Spa philosophy and standards.
Caution staff or take disciplinary action should company rules and regulations be breached.
Advise staff on how they may improve and develop their treatment, communications and guest care skills.
Assess and appraise staff performance on a regular basis in accordance with company policy.
Agree achievable goals with staff and create an environment that supports achievement of goals.
Report all personnel issues to the Management.

Inventory Control
Ensure all inventory movements are recorded appropriately.
Ensure that sufficient stock of therapy and retail product is available at all times.
Monitor usage of therapy product to ensure correct amounts are dispensed.
Ensure stock is stored appropriately and securely.

Statistics reports
Ensure the timely delivery of all statistics reports.
Analysis and interpretation of statistical information for recommending improvements and efficiencies for the business.

Marketing & promotion
Liaise with Marketing and Public Relations team to assist with the development of short and longterm promotional plans.
Ensure sufficient stock levels and timely distribution of promotional materials.
Regularly update all spa staff regarding promotions and marketing initiatives.
Assist Marketing and PR team in promoting the spa as needed

Hotel liaison
Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.
Attend hotel management briefing.
Update hotel staff of spa promotions.
Update spa staff of hotel promotions.

OTHERS

Continuous learning through own IDP.
Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY S CULTURE

Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute

CONFIDENTIALITY

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT:

Minimum education of Bachelor degree in Hotel Management or relevant discipline.
Minimum of 5-8 years experienced in Spa Management.
Knowledgeable in Sales, treatment and the spa product.
Have good English communication skills both in written and spoken.
Possess professional disposition with excellent interpersonal skills.

Minimum Experience

5 Year

Qualification

Bachelor Degree