Duroflex - Head - Quality Assurance (12-20 yrs)

Key Responsibilities :

1.Quality Systems Development and Implementation

o Design, develop, and implement robust quality management systems (QMS) across all manufacturing units.

o Establish and monitor key performance indicators (KPIs) related to product quality and customer satisfaction.

o Drive compliance with industry standards (e.g., ISO, Six Sigma) and regulatory requirements.

2. Customer Experience Enhancement

o Collaborate with sales, marketing, and operations teams to deliver a seamless and delightful customer journey across all touchpoints.

o Develop frameworks to capture, analyse, and act on customer feedback.

o Implement training programs for teams to drive best in class processes, product and delivered quality for our customers.

3. Continuous Improvement and Innovation

o Lead initiatives for continuous quality improvement in product design, manufacturing processes, and service delivery.

o Foster a culture of innovation by staying updated on industry trends and best practices.

4. Leadership and Team Management

o Build and mentor a team of quality professionals across factories and operations.

o Act as a key advisor to senior leadership on quality and customer experience strategies.

o Ensure effective communication and collaboration across all departments.

5. E-commerce and Digital Integration

o Align quality and customer experience strategies with the organization's online and

e-commerce platforms.

o Ensure consistent quality in product delivery and post-purchase customer support for online channels.

6. General Trade Oversight

o Work closely with channel sales teams to ensure quality consistency and excellent customer experience through general trade networks.

Qualifications & Skills:

Education: Bachelor's degree in Engineering, Quality Management, or a related field.

Master's degree or certifications in Quality Management (e.g., Six Sigma Black Belt, ISO Lead Auditor) is desirable.

Experience:

o Minimum 12-15 years of experience in quality management, with at least 5 years in a leadership role.

o Proven track record in managing quality systems within manufacturing and retail environments.

o Experience in enhancing customer experience in D2C and e-commerce sectors.

Skills:

o Strong analytical and problem-solving skills.

o Excellent communication and interpersonal abilities.

o Assertive leadership with a focus on results and accountability.

o Proficiency in quality tools and methodologies (e.g., Lean, Kaizen, SPC).

o Familiarity with digital tools for customer feedback analysis and quality monitoring.

Key Attributes:

Visionary mindset with the ability to strategize and execute long-term quality initiatives.

Customer-centric approach with a passion for delivering exceptional experiences.

High level of integrity, professionalism, and attention to detail.

Ability to thrive in a fast-paced, dynamic environment.