Executive - Customer Service

JOB PURPOSE

The D&B Processing executive role is highly significant which demands meticulousness and precision. The role requires candidates with scrupulousness and sharp attention to detailing. This position involves checking of documents/ requirements of the customer with utmost diligence and delivered in timely manner.

KEY RESPONSIBILITIES

• Builds and maintain excellent client connect.
• Understand the requirement of the customer to undertake processing of the request.
• Liaising with stakeholders of D&B to facilitate the information flow for preparation of reports.
• Partners effectively build connect with domestic and international D&B stakeholders to build better synergy and ensure optimal customer satisfaction.
• Ensure highest levels of controls and compliances are adhered to while meeting fulfillment of reports.
• Understanding the datapoints in the report to address queries of the customer and provide correct substantial, accurate and satisfactory explanation/response to the customer.
• Create an atmosphere of trust and transparency within the team.

KEY REQUIREMENTS

• Graduate or Post-graduation with 2-6 years of relevant experience
• Good communication skills

SKILL SETS

• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Create an environment orientated to trust, open communication, creative thinking & cohesive team effort
• Highly customer-focused and result-oriented
• Strong Influencing and collaboration abilities