Application Support Engineer

The impact you will have in this role:

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

The Application Support Engineer role will be responsible for providing technical support of all the application. The role will be implementing all aspects of the operating procedures/runbooks within a predefined shift pattern.

This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

What You'll Do:

• Support organization applications by providing monitoring, application, and system support for organization production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue.
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage.
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by implementing task work and ensuring permit-to-operate (PTO) guidelines are met.
• Client support team engagement to assist with application related incidents, client testing and integrations
• Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting.
• Access' administration for application access to organization production application services
• Support management of resources that are involved in maintaining the host operating system on UNIX, VMware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; raises appropriately

Education:

• Bachelor's degree and/or equivalent experience

Talents Needed for Success:

• Minimum of 3 years of related experience.
• API Technologies Google Apigee, Rest API, JSON, JWT, OAuth
• Open source Technologies Casandra, Zookeeper, Postgres, Postgres SQL, OpenLDAP, Qpid
• Middleware application administration/Support - WebSphere, Apache, Tomcat, MQ
• Platform Red hat Linux, Windows
• Knowledge on Java technologies, AWS cloud, Clustering, Load balancing, Autosys, SSO, SAML.