IT Administrator

Experience - 2 - 5 Years | Location - Karol Bagh - Delhi | Type - Full Time

• Manage and maintain company servers, networks, and firewalls.
• Monitor system performance and troubleshoot network, hardware, and software issues.
• Ensure backups, disaster recovery plans, and data integrity are operational.

• Oversee software that locks/unlocks laptops and manages access permissions.
• Install, configure, and maintain IT equipment like laptops, desktops, and printers.
• Ensure antivirus and endpoint protection software are updated and functioning properly.

• Provide on-site and remote IT support to employees for hardware, software, and network issues.
• Manage IT-related requests via ticketing systems and resolve issues promptly.
• Conduct training sessions to improve IT awareness among staff when necessary.

• Ensure all software is licensed and compliant with organizational policies.
• Maintain inventory for IT assets, including software licenses, hardware, and network equipment.
• Coordinate with vendors for AMC renewals, software renewals, and technical support.

• Manage user access, permissions, and device security.
• Monitor firewalls, VPNs, and other security measures to protect company systems.
• Implement and enforce IT security policies and procedures.

• Collaborate with external vendors for IT procurement and technical AMC contracts.
• Handle escalations related to AMC and support agreements.
• Review vendor performance and ensure cost-effective solutions.

• Maintain detailed documentation of IT systems, processes, and troubleshooting guides.
• Generate reports for IT performance, issues, and infrastructure health.
• Keep track of IT expenses and budgets.

• Strong understanding of IT systems, firewalls, and network security tools.
• Hands-on experience with IT hardware, software installation, and troubleshooting.
• Familiarity with remote desktop tools, endpoint security, and access management systems.

• Ability to troubleshoot and resolve IT issues quickly and effectively.
• Strong organizational skills with attention to detail.

• Excellent verbal and written communication skills.
• Ability to collaborate with vendors and cross-functional teams.

• Proactive, with a customer service mindset.
• Ability to manage multiple tasks efficiently.
• Knowledge of IT compliance and licensing processes.

• Competitive salary as per industry standards.
• Opportunity to work in a dynamic environment.
• Professional growth and learning opportunities.