Sales Specialist

One of India's fastest growing consumer health platforms -- Clinikally -- is hiring a Sales Specialist (Location Sector 43 Gurgaon) whiz!

Who we are:

Clinikally is the first multi-condition health platform in India that provides Telehealth, AI-enabled treatment plans, and doctor-prescribed products in dermatology, nutrition, and wellness.

Our treatment plans for condition-specific and healthy skincare, haircare, and overall wellness comprise the most effective cosmeceuticals and deliver unmatched results. We connect users to specialty providers for online consults in under 30 minutes and generate personalized treatment plans with the most effective cosmeceutical and Rx-grade solutions delivered to their doorsteps. By bringing leading skin doctors online and their valued recommendations under one comprehensive platform, we are making trusted and science-backed healthcare accessible to all.

** Who we are looking: **

We are looking for a Sales Specialist to focus on recovering abandoned carts and improving conversion rates. This role involves analysing cart abandonment data, implementing strategies to re-engage potential customers, and driving sales through targeted outreach.

**What Will you do: **

-Connect with customers who have abandoned their carts via calls, emails, and SMS to encourage completion of their purchase.

-Identify potential clients and proactively reach out to generate new business opportunities.

-Collect and analyze customer feedback to understand the reasons behind cart abandonment and adjust recovery strategies accordingly.

-Achieve or surpass sales targets.

-Keep detailed records of sales activities and client interactions, and provide regular updates to management.

-Develop and sustain strong relationships with both existing and potential clients.

-Maintain a deep understanding of our product offerings to effectively address customer needs and inquiries.

-Contribute to the development and implementation of sales strategies to drive growth and improve conversion rates.

Skills Required

• Persuasive Communication: Ability to engage and persuade customers to complete their purchases.
• Data Analysis: Analyzing cart abandonment data to identify trends and optimize recovery strategies.
• Sales Techniques: Expertise in upselling, cross-selling, and handling objections during customer interactions.
• CRM Proficiency: Skilled in using CRM tools to manage customer interactions and track recovery efforts.
• E-Commerce Platform Knowledge: Familiarity with platforms like Shopify and WooCommerce, and their recovery features.
• Marketing Automation: Experience with tools for automating email, SMS, and outreach campaigns.

Experience and Education:

• 2-4 years of experience in sales, e-commerce, or customer service.
• Experience in abandoned cart recovery or customer retention roles.
• Bachelors degree in Business, Marketing, or a related field.

If interested, please share your CV at hr@clinikally.com