Centre Head

Patient Satisfaction

• To ensure all patient processes are adhered with documentation as per SOP
• To address all patient queries & Resolve potential issues with patients
• Feedback collection through web link with appropriate data captured & Reversal in case of complaints to be closed with the patients in co-ordination with Quality team HO
• Ensure to get google reviews and rating for the respective branch
• Patient engagement to be taken care during their wait time at the branch
• To ensure high level patient satisfaction by taking care of patient's comfort and need at the hospital to improve patient experience.
• Ensure appropriate documentation on the corrective actions taken.
• Escalation regarding quality issues raised by the patients.

Operations

• Responsible for the entire branch at the Operational Level, Supervision of the hospitals day-to-day operations
• P & L ownership- Monitor expenses and suggest cost-effective alternatives
• Monthly planning on footfall target based on the data for calling, staff leave and other activities as per the target given along with the execution plan
• Facilities management & overall branch cleanliness in the hospital : report on the consumables (stock out / Over stock)
• Responsible for managing DFC / No show / other data call reports and ensure conversion
• Recommend calls churns and campaigns based on the footfall trend and patient feedbacks during outcall activity
• Emergency Management during Bundh and sudden natural calamitiessuch as Flood, Cyclone, Fire etc.,
• Maintain all hospital assets responsibility. Not to allow items to be moved out of the branch without items gate pass
• Solving issues, disputes and ensuring team work at centre level.
• Ensure prompt ordering and stocking of medical and office supplies
• Monitor expenses and suggest cost-effective alternatives
• To ensure the branch is open prior to the time intimated to ensure the branch and

each department is manned suitable at all times.

• Implementation of new SOP updates circulated by the HODs to the respective staff and ensure it is followed by random evaluation.
• Outlining and disbursement of the operating budget

Marketing

• Information on camp prior to the camp (to create awareness at least 2/3 days prior)
• Execute camp activities by delegating manpower
• Materials for camps in the city in coordination with respective Marketing / Corporate Sales
• To take care of the Marketing camp properties as distributed along with the checklist ensuring nothing is replaced and utilized at the branches
• During dispersement of medicines, stock outs to be arranged and dispersed.

Sales

• To ensure pharmacy Sales by close coordination within the team
• To promote and sell Vaccines/ Packages/ Health care products at the branches - subject to change based on the movement of products at the branches
• To promote & Sell Dr.Mohan's health care products during camp activities

Process & Staff

• Setting department goals – in co-ordination with Cluster Head / HOD
• Prepare / Monitor tasks and work schedules - Performance reports
• To ensure Training of staff through T&D or the department HOD
• Bridging the gap between hospital management and the working staff
• To improve staff productivity by reallocating work for multitasking
• To ensure discipline and grooming standards met by self and all staff at the branch
• To ensure shrinkage and attrition to be in control by motivating, counselling and supporting staff @ work tasks.
• To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality compliance audits.
• Report on consistent staff late coming & indiscipline.
• Timely bill forwarding for approval

Legal Compliance

• Stay up-to-date with healthcare/hospital regulations
• Ensuring regulation compliance at the branch

I have read and understood and agree with this job description and confirm that I have been provided with a copy for my own records.

Call us on 9940002972

sasikala@drmohans.com