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4.2

based on 171 Reviews

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6 Dr Mohan's Diabetes Specialities Centre Jobs

Centre Head

3-8 years

₹ 3 - 6L/yr

Siliguri

1 vacancy

Centre Head

Dr Mohan's Diabetes Specialities Centre

posted 18d ago

Job Description

Patient Satisfaction

  • To ensure all patient processes are adhered with documentation as per SOP
  • To address all patient queries & Resolve potential issues with patients
  • Feedback collection through web link with appropriate data captured & Reversal in case of complaints to be closed with the patients in co-ordination with Quality team HO
  • Ensure to get google reviews and rating for the respective branch
  • Patient engagement to be taken care during their wait time at the branch
  • To ensure high level patient satisfaction by taking care of patient's comfort and need at the hospital to improve patient experience.
  • Ensure appropriate documentation on the corrective actions taken.
  • Escalation regarding quality issues raised by the patients.

Operations

  • Responsible for the entire branch at the Operational Level, Supervision of the hospitals day-to-day operations
  • P & L ownership- Monitor expenses and suggest cost-effective alternatives
  • Monthly planning on footfall target based on the data for calling, staff leave and other activities as per the target given along with the execution plan
  • Facilities management & overall branch cleanliness in the hospital : report on the consumables (stock out / Over stock)
  • Responsible for managing DFC / No show / other data call reports and ensure conversion
  • Recommend calls churns and campaigns based on the footfall trend and patient feedbacks during outcall activity
  • Emergency Management during Bundh and sudden natural calamitiessuch as Flood, Cyclone, Fire etc.,
  • Maintain all hospital assets responsibility. Not to allow items to be moved out of the branch without items gate pass
  • Solving issues, disputes and ensuring team work at centre level.
  • Ensure prompt ordering and stocking of medical and office supplies
  • Monitor expenses and suggest cost-effective alternatives
  • To ensure the branch is open prior to the time intimated to ensure the branch and

each department is manned suitable at all times.

  • Implementation of new SOP updates circulated by the HODs to the respective staff and ensure it is followed by random evaluation.
  • Outlining and disbursement of the operating budget

Marketing

  • Information on camp prior to the camp (to create awareness at least 2/3 days prior)
  • Execute camp activities by delegating manpower
  • Materials for camps in the city in coordination with respective Marketing / Corporate Sales
  • To take care of the Marketing camp properties as distributed along with the checklist ensuring nothing is replaced and utilized at the branches
  • During dispersement of medicines, stock outs to be arranged and dispersed.

Sales

  • To ensure pharmacy Sales by close coordination within the team
  • To promote and sell Vaccines/ Packages/ Health care products at the branches - subject to change based on the movement of products at the branches
  • To promote & Sell Dr.Mohan's health care products during camp activities

Process & Staff

  • Setting department goals – in co-ordination with Cluster Head / HOD
  • Prepare / Monitor tasks and work schedules - Performance reports
  • To ensure Training of staff through T&D or the department HOD
  • Bridging the gap between hospital management and the working staff
  • To improve staff productivity by reallocating work for multitasking
  • To ensure discipline and grooming standards met by self and all staff at the branch
  • To ensure shrinkage and attrition to be in control by motivating, counselling and supporting staff @ work tasks.
  • To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality compliance audits.
  • Report on consistent staff late coming & indiscipline.
  • Timely bill forwarding for approval

Legal Compliance

  • Stay up-to-date with healthcare/hospital regulations
  • Ensuring regulation compliance at the branch

I have read and understood and agree with this job description and confirm that I have been provided with a copy for my own records.


Call us on 9940002972

sasikala@drmohans.com


Employment Type: Full Time, Permanent

Read full job description

Dr Mohan's Diabetes Specialities Centre Interview Questions & Tips

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People are getting interviews at Dr Mohan's Diabetes Specialities Centre through

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Referral
Recruitment Consultant
20%
10%
10%
60% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Dr Mohan's Diabetes Specialities Centre are saying

3.8
 Rating based on 9 Center Head reviews

Likes

Management given freedom for your own initiatives and ideas development for business growth. Salary on time. Working time comfortable for all employees. Work pressure is every where in the world in here some but not to much Overall good corporate

Dislikes

Bonus only available less 20k salary.

Read 9 reviews

Center Head salary at Dr Mohan's Diabetes Specialities Centre

reported by 55 employees with 5-14 years exp.
₹3.2 L/yr - ₹8.6 L/yr
27% less than the average Center Head Salary in India
View more details

What Dr Mohan's Diabetes Specialities Centre employees are saying about work life

based on 171 employees
62%
92%
51%
97%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Dr Mohan's Diabetes Specialities Centre Benefits

Job Training
Health Insurance
Soft Skill Training
Cafeteria
Education Assistance
Gymnasium +6 more
View more benefits

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