Looking For Front Office Assistant (IPD & OPD)

Role & responsibilities

9.1.1 Monthly meeting with all Front Office staff

9.1.2 Tariff approvals for service codes from CEO/AVP operations

9.1.3 Recovery related issues of admitted patients. To escalate the matter if required

9.1.4 Approvals for cash refunds from CEO (for amount under Rs 20,000/-)

9.1.5 Patients who require isolation class change in billing (to decide as per the case)

9.1.6 Handling patient grievances / complaints regarding billing (if the matter escalates)

9.1.7 Monitoring staff availability through Manager Customer Care

9.1.8 Monthly Training Record validation (Training to be conducted by Asst. Manager, Executives and Supervisors)

9.1.9 Frequent rounds around the billing counters

9.1.10 Interaction with Front Office staff on ongoing basis. To resolve their concerns.

9.1.11 Monitor the ‘Buddy System’ wherein each Executive will be accountable for any issues related to group of junior staff.

9.1.12 To assign tasks (apart from their regular duties) to Executives and Supervisors and to ensure completion of the same within defined time period

9.1.13 Disciplinary action against defaulters and those not following the process

9.1.14 Updating SOP

9.1.15 To liaise with IT for up gradation of Billing and TPA software

9.1.16 Monitoring and maintaining Quality Parameters of the department

9.1.17 Coordination with other departments for operations management