Tele Caller

Call Centre Executive

Location: Magictree Ayurveda Centre, Ludhiana, Punjab

Employment Type: Full-time

Experience: 1+ year in customer service/call centre role preferred

Key Responsibilities:
1. Inbound & Outbound Calls:
- Handle all incoming calls related to inquiries about Ayurveda treatments, services, and appointment bookings.
- Make outbound calls to follow up on social media and online inquiries.
- Maintain a polite, empathetic, and service-oriented approach during all interactions.

2. Enquiry Management:
- Respond promptly to inquiries received through social media platforms (Instagram, Facebook, WhatsApp, etc.), website forms, and email.
- Follow up on offline inquiries such as walk-ins and event leads.
- Maintain a daily schedule for timely follow-ups to ensure no potential lead is missed.

3. Lead Conversion & Appointment Booking:
- Persuade potential clients to visit the Ayurveda hospital for consultations and treatments.
- Assist clients in scheduling appointments and provide necessary information on available therapies.
- Offer suitable package recommendations based on client needs.

4. Database Management:
- Maintain accurate records of all customer interactions, follow-ups, and conversions in the CRM system.
- Prepare and share periodic reports on leads, appointments, and feedback.

5. Customer Relationship Management:
- Build strong relationships by addressing concerns and queries professionally.
- Collect feedback from clients post-treatment and report the findings to the relevant department.

Key Skills & Competencies:
- Excellent verbal communication skills in [language requirements, e.g., English, Hindi, Punjabi].
- Strong interpersonal and persuasion skills.
- Good knowledge of Ayurveda treatments or a willingness to learn.
- Basic computer skills and experience with CRM tools.
- Ability to multitask and maintain composure under pressure.
- Customer-centric mindset with a proactive approach to follow-ups.

Preferred Qualifications:
- Bachelor's degree or relevant diploma in customer service or related fields.
- Experience in healthcare or wellness sector will be a plus. Role & responsibilities

Preferred candidate profile

Perks and benefits