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Senior Resident/ Fellow
Dr. Balabhai Nanavati Hospital
posted 16d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- To manage the Total Customer Experience Questionnaire process & follow through customer requests.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- To efficiently handle appointment, admission and discharge of patients.
- To ensure timely invoice generation with accuracy.
- To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
- To ensure timely registrations & timely report delivery.
- To ensure timely submission of deposited cash/ cheque/drafts/credit slips to Finance.
- To maintain and contribute to cordial inter and intra tea relations.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To Comply with the service quality Process, environmental & occupational issues & policies of the respective area
- To Comply with patient safety policy
- To ensure safe utilization of equipments and proper waste disposal system.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables
- 99% accuracy of invoicing/billing.
- Proactiveness in handling day to day staff or customer situations.
- TATs to be maintained as per the standards laid down under IMS & NABH
V. JOB REQUIREMENTS
Minimum Qualifications
- Graduate/PG in Hospital Management.
Experience
- Minimum 2 yrs ; preferably with 1 yr of service
- Hospital industry / healthcare experience
Technical Skills
- Excellent knowledge of computers.
- Numerical ability
- Eye for detail
Behavioural Skills
- Initiative
- Proactiveness
- Self motivated
- Good Interpersonal skills
Language Skills
- English
- Hindi
Employment Type: Full Time, Permanent
Read full job description What people at Dr. Balabhai Nanavati Hospital are saying
Senior Resident salary at Dr. Balabhai Nanavati Hospital
reported by
2
employees
with 2-5
years exp.
₹6.3
L/yr - ₹8.1
L/yr
43%
less
than the average Senior Resident Salary in India
View more details
What Dr. Balabhai Nanavati Hospital employees are saying about work life
based on 60 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Dr. Balabhai Nanavati Hospital Benefits
View more benefits
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