Cluster Manager - Optical Sales

Job description:

• Provide leadership in the areas of business development and optimum utilization of resources
• Verify adherence to the practice of SOP
• Monitor team KPIs and required course corrections
• Provide strategic direction and guidance to regional teams and store managers to drive operational excellence, maximize sales performance, ensuring exceptional customer experiences, and fostering a culture of continuous improvement.
• Monitor store performance metrics, including sales, profitability, retail KPI, customer satisfaction and operational KPIs, and take proactive measures to address deviations from targets.
• Conduct thorough analyses of market trends, competitor activities, and customer preferences to inform strategic decision-making and resource allocation.
• Champion a customer-centric culture across all stores, emphasizing the importance of delivering exceptional service and fostering long-term customer relationships.
• Implement initiatives to enhance the overall shopping experience, including store layout optimization, merchandising strategies, and Omni channel integration.
• Monitor customer feedback and satisfaction metrics, leveraging insights to identify areas for improvement and implement targeted service enhancements.
• Oversee inventory planning, procurement, and replenishment processes to ensure adequate stock levels, minimize stock-outs, and optimize inventory turnover ratios.
• Implement inventory control measures, including regular audits, cycle counts, and demand forecasting, to mitigate risks of excess or obsolete inventory.
• Provide coaching, mentorship, and development opportunities to build leadership capabilities, enhance performance, and drive employee engagement and retention.
• Facilitate training programs and knowledge-sharing initiatives to ensure that teams are equipped with the skills, knowledge, and tools necessary to succeed in their roles.
• Ensure compliance with regulatory requirements, industry standards, and company policies and procedures across all operational areas.

Skills and Requirements:

• Bachelor's degree in Business Administration, Retail Management, or related field. MBA or advanced degree preferred.
• Good and effective Communication
• Proven experience in a senior leadership role overseeing retail operations, preferably in a multi-store or national retail environment.
• Strong strategic planning and analytical skills, with the ability to analyse complex data sets, identify trends, and develop actionable insights and recommendations.
• Exceptional leadership and people management abilities, with a track record of building high-performing teams and driving results through collaboration and empowerment.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

Please do reach out for any clarification, Sudhakar HR - 7305058857. Interested candidates can call or share your updated resume with sudhakar.j@dragarwal.com.