Executive - Customer Care & Operations - Telegu /Malayalam

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.

Ensuring the customer has a positive experience with the company.

Making appointments that fit into the schedule of the client and the customer.

conducting customer satisfaction surveys to understand what areas of the company's services need improvement.

Explain customers about the products, its features and benefits.

Operation executives are often responsible for managing resources to ensure that they are used efficiently to meet production targets. It also includes manpower, material and management.

Mention available facilities and benefits the company is offering with this job.