Manager - Applications Engineering

Summary

The Applications Manager role is to act as the lead technical products liaison for the customer. The Applications Manager will analyze the needs of the customer to offer reasonable and efficient product design/development engineering solutions. The successful incumbent will be responsive to the customer; this will include coordination of product materials, manufacturing process, testing, quality, project management, and troubleshooting for successful project development and release. The Applications Manager also will manage the CAE team for setting up priorities in conjunction with global CAE team. The incumbent will work with associated departments (including QC, R&D, and Production) to efficiently bring MMLs new products to market while simultaneously and constantly improving customer satisfaction and business retention. Due to advanced technical knowledge, the incumbent is expected to provide technical assistance, coaching, and mentoring to other group members.

With the support of the Director, Engineering & Project Management, the Applications Manager will lead the training and development of TSEs in India. The incumbent is responsible for developing and managing employees, employment decisions, and performance reviews. The Applications Manager will coordinate with the global Inside Sales team and TSEs to support global projects for program management, presentation, and training.

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Providing services and support to internal and external customers, suppliers

The Applications Manager will manage staff and approved project resources, interfaces with all management levels and external customers, and agent network. Consequences of the decisions can have an impact on medium and long-term customer relations. Create proactive approaches in the areas of responsibility include building customer centric orientation in staff and driving high customer satisfaction/loyalty.

Key resources: other people and/or capital and equipment

The incumbent of this role is responsible for managing the activities for the TSE s. The Applications Manager will mentor, coach, direct, conduct performance reviews and interview new hires. Under the general direction of the Director, Engineering & Project Management., they will oversee all Application related requests; act as a resource to other departments to resolve and recommend improvements to existing products.

The Applications Manager will ensure that employees are working in accordance to Company Policy and Procedures and Employment Legislation, including the Occupational Health and Safety Act and the Employment Standards Act.

Decision Making

The incumbent of this role has completed extensive training and/or acquired hands on experience that will allow them to make sound business decisions. The Applications Manager has decision-making authority for day-to-day operations of the TSE Group and decisions regarding Free Goods and Field Service. As a key member of the TSE Team, the incumbent will lay out a successful plan that is regularly reviewed with management and yields a profitable client relationship (i.e. staffing plan, project scoping, workload projection, revenue reporting, client needs, etc.). They will be responsible for implementing initiatives to maintain and grow accounts by identifying areas for projects not currently being utilized to better Mold-Masters customer base. The incumbent will make hiring decisions in conjunction with the Director, Engineering & Project Management. The Applications Manager s work is performed with considerable independence within the broad scope of activities.

Qualifications

Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The incumbent of this role must have a University Degree in Engineering, with minimum of twelve (12) years related experience and/or CIPET/NTTF with minimum of 15 years related experience and/or equivalent combination of education and experience. Experience with SAP or an ERP system is preferred. The individual should have an excellent record with Engineering, Technical Sales Representatives and Manufacturing to help identify development opportunities, evaluate competitive products and determine product costing. They may also make recommendations to Research & Development for both new products and current product improvements. Previous experience with material rheology as related to injection molding processes is required.

Must have minimum 4 to 5 years experience in Hot Runner system development

Must have minimum (4-5) years experience in a leadership role. In this role, the incumbent will require company-sponsored Due Diligence and Emergency Response Training and have general knowledge of Employment Legislation, including Employment Standards Act and Occupational Health and Safety act.

A strong attention to detail, ability to work in a fast-paced environment and excellent organizational skills are required. The incumbent must be capable of reading and interpreting documents such as process documentation, blueprints, operating and nstructions and procedure manuals. The ability to write routine reports and to communicate effectively with employees, management, and customers, is a requirement.

Other required level of technical and/or practical judgment to perform the work :

Ability to manage and spearhead development of program strategies and analysis of new business activity, as needed (e.g. target customer evaluation, timing/scheduling strategy, etc); information collection and analysis, presentation preparation and delivery and written proposal development; lead design reviews as required with the customers, engineering, sales, manufacturing and production. The Applications Manager must have the ability to cultivate positive relationships with customers. Demonstrated ability to plan, execute and refine process, operations, reporting improvements and other business project objectives is required.