Develop an optimal Key Account strategy for each target Account, to identify, establish, manage and grow the relationship to produce reliable and repeat business.
Draw up an organisation plan for each client to determine the Decision Making Process (DMP).
Define standard product offerings and bundled solutions to address customer needs more comprehensively, utilising All Group products and solutions.
Develop framework for account performance management, report KPIs to business leadership and derive measures to deliver on growth objectives
Coordinate and plan activity with local Coperion FHN associates as needed to promote broad success over time
Ensure close co-ordination with the sales counterparts, to facilitate customer communication plan.
Become the communication conduit between the Client and the Company.
Visit Clients premises for pre-enquiry / business promotion meetings / technology showcases.
Discuss and negotiate contractual and commercial terms (Master Frame Agreements) with the client and report back to the Companies management team.
Establish and maintain a working knowledge of the Clients production processes and technical specifications.
Set up and maintain a reference plant file for each client.
Liaise with RD department and business development manager on new product development new product.
Attend product trials as required.
Provide input for marketing activities including technical articles, press releases, attendance at exhibitions and arranging Customer seminars.
Maintaining contact with the Companies distribution channels to ensure that they are fully informed of developments within the key accounts.
Participate where required in the contract handover procedure including file structure, documentation and meeting Agenda.
Attendance at Group Sales meetings, R D Conferences etc as required
Required Experience, Education and Qualification
Relevant Degree level Education
Comprehensive experience (> 7 yrs) in the food industry segments, aligned to demonstrable bulk solids handling and process know how in this industry.
Up to date understanding of the relevant standards and regulations within the Industry
Computer skills (MS-Office, SAP)
Excellent communication and presentation skills
You are structured, assertive and result driven
You enjoy working in a team that can respond efficiently and rapidly to the needs of the customer