Store Manager (Jewellery)- Chennai

Role: Store Manager

Function: Jewelry (Tanishq)

Role & responsibilities

1. Drive the Sales plans, monitor and analyse the sales data in

coordination with the Sales Staff to ensure that the store targets are

met

2. Ensure adequate level of staffing in the store as per store manpower

matrix and take appropriate actions accordingly; ensure that duties,

responsibilities and targets are cascaded appropriately and

effectively monitored • Store operating policy • Increase in customer satisfaction score • Increase in revenue • Number of cases of non-compliance • Adherence to timelines

3. Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization

4. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.

5. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines

6. Ensure implementation of Golden Harvest Scheme as per the policy; coordinate with the corporate teams to enhance the effectiveness and reach of the scheme

7. Anchor periodic customer meets for birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer

8. Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc.

9. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.

10. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization

11. Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis

12. Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified

13. Ensure implementation of lean retaining principles in the store

Preferred candidate profile

Education - Graduate

Relevant Experience 7 - 10 years in the Jewellery sector with 4-5 years in a position of similar responsibility

Behavioural Skills

• Customer Centricity • Delivers Results • Build Effective Teams • Nurtures Relationships • Influences for Impact

Knowledge

• Sales/ retail experience

• Stakeholder Management