Branch Manager

Job description of Branch Head / Office Head - Agency Sales Channel



Job description

Job Title: Branch Head /Office Head – Agency Sales Channel

Purpose of the Job:
Achieve targeted business results in the Retail business through effective translation of the business strategy into Branch Plans. Provide leadership and motivation to the Branch team towards raising of performance standards, and be a valuable resource to the Company.

Key deliverables:

1. Distribution Deliverables
2. Business results
3. Resource Management
1. Operational Cost Management
2. People Development

1. Customer Relations Management
2. Adherence to regulatory and compliance norms.

Principal Accountabilities

1. Deliverables:

1. Plan and evaluate the effectiveness of Branch Operation Plans with specific focus towards product availability, distribution and activity management;
2. Facilitate the business planning and implementation process for the business with the Regional Manager
3. To be Role model in the Retail Channel on different parameters

2. Business Results

1. Ensuring alignment of volume and market share objectives for the retail business – facilitate for PLIL products
2. Monitor and evaluate achievement of sales against expectation

3. Process

1. Streamlining and development of processes to ensure smooth management
2. Optimize cost across your business
3. Ensure service excellence through effective use of different training modules and selling skills program.

4. Resource Management
Operational Cost Management

1. Ensure cost efficiency in all aspects of Branch operations including fixed costs.
2. Drive efficiencies in onward distribution expenses and in branch support expenditure
3. Support the Company’s Retail Strategy Plan.

People Development

1. Enable superlative performance standards through alignment of the team with the organization’s objects.
2. Ensure clear communication of the overall strategies and drive ownership on all tasks expected to be performed by the Branch team
3. Develop Competencies of the team
4. Ensure implementation of the Development plans.

Customer Relationship Management

1. Interact regularly with the customers to ensure a committed and partnership based relationship
2. Review of selling arrangements
3. Ensure adequate focus to the business

7. Code of Conduct and Compliance of all Regulatory norms:

1. Ensure adherence of code of conduct by the entire Branch Team.
2. Conformation to all financial and administrative systems.
3. Ensure Compliance to all statutory & regulatory norms.
4. Ensure compliance with all the Branch norms set by PLIL.

Key Success Factors

1. Meet the Business objectives for the Branch.
2. Efficient administrative systems and process in place (Internal and external Audit)
3. Superior Quality Business Planning & Achievement of Sales Objectives.
4. Driving High Standard of Knowledge , Skills amongst team members.
5. Managing Branch – Operations – Underwriting – Training – Home office interface.

Key competencies
Behavioral competencies ( Ranked in order of importance to the job)
1. Building a successful team
2. Strategic Leadership
3. Result orientation.
4. Adaptability
5. Customer focus
6. Communication
Technical Skills ( Ranked in order of importance to the job)

1. Business Planning , Development & Forecasting
2. Company and product knowledge
3. Financial fundamentals
4. Training & Education
5. Competition Knowledge

Personal Profile :

Qualification and experience: MBA, with 4-6 years of work experience in Sales Development role. Experience in the life insurance industry in similar role in their domestic market is essential. Should have experience of leading a team of result oriented sales managers. This person should be a team player with exceptional leadership qualities. His communication skills and abilities to motivate his team should be high class.

Background material

The Agency Sales Channel: background & management philosophy
The Agency Sales Channel of Pramerica Life will hire high quality Managers & provide them high class training inputs & working environment so that they can reach out to their potential. The main objective is to build a quality & highly productive channel to drive high level of customer satisfaction. We will recruit Advisors from identified segments on business linked commission basis & provide very competitive R & R structure.

One of the key differentiators planned for this channel, is a significantly higher input and quality of training - for both the front line sales staff as well as the sales managers in addition to good career growth.

Background of the Company :
You are requested to visit our website: www.pramericalife.in