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Application Support Engineer - Dotnet windows
1-7 years
Bangalore / Bengaluru
1 vacancy
Application Support Engineer - Dotnet windows
Diverse Lynx
posted 2y ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
JOB REQUIREMENTS:
Key Accountabilities:
Key Performance Indicators:
Level-appropriate knowledge of and/or professional experience with:
Desired Profile:
Key Accountabilities:
- Provide support in tuning applications and infrastructure
- Design, develop, test, and implement new configurations, architectures, and standards
- Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
- Assist customers and internal teams to automate processes and incorporate devops methodologies
- Provide leadership and guidance when customer application-level downtime
- Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
Key Performance Indicators:
- Customer/Internal Feedback (delivered via Unsat Ratings and/or email phone)
- Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools
- Customer retention and growth as a result of consistently delivering high levels of service support around customer application stability
Level-appropriate knowledge of and/or professional experience with:
- Strong knowledge of technology troubleshooting, design, and implementation
- Strong knowledge of administration, troubleshooting, and testing OS and application platforms
- Strong knowledge of high-availability application design
- Strong knowledge of scripting languages (Powershell, Ansible)
- Proficient communicator with the ability to convey complex concepts to both technical and non-technical individuals
- Strong knowledge of performance tuning and scalability/reliability architecture best practices for a Windows platform
- Strong configuration and troubleshooting expertise of IIS services
- Working knowledge of at least one platform-specific programming language used for enterprise or large-scale web development (.Net )
- Proficient using Application Performance Management (APM) tools to interpret data, build dashboards, and engage in performance discussions. (AppDynamics and New Relic)
- Ability to identify, address, and resolve complex customer application-level issues without supervision.
- Ability to take ownership and resolve customer issues/escalations via phone, ticket, and email while providing FANATICAL SUPPORT
Desired Profile:
- Minimum 5-7 years relative technical experience/application-level support experience.
- Minimum 3 years of experience administering highly available systems
- Minimum 1 years of experience with an enterprise application framework (Sitecore) preferred.
- Ability to perform on-call functions
- MCSE certifications preferred
- Bachelors degree in CS or IS preferred or equivalent experience
Employment Type: Full Time, Permanent
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(based on 13 Diverse Lynx interviews)
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61%
23%
8%
8% candidates got the interview through other sources.
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What people at Diverse Lynx are saying
Application Support Engineer salary at Diverse Lynx
reported by
4
employees
with 2-5
years exp.
₹4.2
L/yr - ₹8
L/yr
34%
more
than the average Application Support Engineer
Salary in India
View more details
What Diverse Lynx employees are saying about work life
based on 299 employees
Strict timing
Monday to Friday
No travel
Day Shift
Diverse Lynx Benefits
Submitted by Company
Cafeteria 
Health Insurance Free Food Job Training Free Transport
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