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Front Office Manager
Distrikt9 Hotels & Resorts
posted 3mon ago
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Key skills for the job
Job Description
- Ensures prompt, courteous and accurate service to all guests.
- Responsible for proper yield management of room inventory to achieve desired profitability.
- Responsible for the preparation of capital and operational budgets for his department.
- Recommends changes in methods, equipment and staff as per requirement.
- Ensures safety and security of guest belongings in guest rooms, luggage room and guest lockers.
- Ensures room folios are correctly maintained and payment received as per billing instructions given.
- Responsible for adherence to all statutory requirements such as C-forms, Arrival and departure reports, encashment certificates, etc.
- Ensures guest privacy, safety and security at all times within Hotel premises.
- Makes conscious and continuous endeavour to meet new clients and maintain congenial relationship with existing clients.
- Ensures all records and documents are maintained as per standards laid down by the management.
- Controls group and individual reservations to ensure maximum occupancy.
- Co-ordinates with the sales department for sales promotion.
- Ensures that policies and procedures laid down by the management are followed.
- Maintains good relations with present and prospective clients.
- Controls day to day credit given to guests.
- Co-operates with other departments so that the total activity contributes to ultimate satisfaction of guests.
- Sets a high standard of work performance and attendance of all employees of the department and by consistent supervision ensures the maintenance of this standard.
- Ensures constant follow-up on guest history.
- Ensures the completion and follow-up of new and pending maintenance work.
- Ensures regular sales calling for promoting business.
- Sends out periodic statistical data to the concerned departments.
- Trains the front office staff in coordination with the training manager.
- Responsible for preparing duty rosters for his team.
Employment Type: Full Time, Permanent
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