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11 DISH TV Jobs

Lead - GSC

2-4 years

₹ 2 - 4L/yr

Greater Noida

1 vacancy

Lead - GSC

DISH TV

posted 27d ago

Job Role Insights

Flexible timing

Job Description


  • Team Management:
  • Develop goals for the team aligned with organizations business strategy
  • Monitor performance and motivate the team,
  • Taking care of teams attendance
  • Controlling attrition

  • Teams Performance:

  • Coaching and mentoring the team members.
  • Giving timely updates
  • Maintain agent/TL scorecard on daily basis
  • Counsel the team members and taking one to one session with them
  • Refresher trainings need
  • Monitor performance of the executives in the shift by taking shift end agent productivity report, and sharing the same with the team

  • To achieve SLAs:

  • Check and track on daily basis available head count, planned, unplanned absenteeism, and attrition for the team
  • Ensuring the required logins as per the requirement
  • Ensuring the timely highlight of anomalies and escalate to relevant stakeholders
  • Report any change in roster, if required, to WFM team
  • Assist agents on escalated cases & if required handle them
  • Coordinate with other depts in to solve customer complaints
  • MIS reports

  • Customer Satisfaction:

  • Ensuring Timely resolution of complaints
  • Handling escalations which team members are not able to resolve
  • Roster Management
  • Review agent performance
  • Manpower scheduling
  • Break Management

Personal Characteristics & Behaviours:


People management, communication skills, Problem solving approach, Planning and organizing ability, Self-motivated and target oriented.


Assistant Manager experience is required.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Lead roles with real interview advice

Top DISH TV Lead Interview Questions

Q1. What is the satellite
Q2. What are the most important aspect of customer service?
Q3. How will you handle an irritated customer?
View all 18 questions

What people at DISH TV are saying

1.0
 Rating based on 1 Lead review

Likes

They have nothing to like about this dish TV , you will be in Jail and top of that you will be working in jungle with no green around you .

Dislikes

The HOD of IT is not having any kind of people management skill . For your leave or any kind of RH or SL you have to take approval . Top of that you will not be given any down load of the work you have to do . The environment is like a hell I will not advise any one to join this company .

  • Salary - Poor
  • +6 more
Read 1 Lead review

Lead salary at DISH TV

reported by 5 employees with 9-13 years exp.
₹10.5 L/yr - ₹16 L/yr
15% less than the average Lead Salary in India
View more details

What DISH TV employees are saying about work life

based on 1k employees
50%
38%
45%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

DISH TV Benefits

Job Training
Health Insurance
Work From Home
Soft Skill Training
Free Transport
Cafeteria +6 more
View more benefits

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