Director Operations

Job Summary:

Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

Responsibilities:

• Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company.
• Responsible for the discipline and morale of the programs under the vertical.
• Supports the Company and the goals of the VP, Operations.
• Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
• Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
• Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
• Effectively uses all company IT systems to complete tasks
• Manages, Reviews and Reports on P&L expectations and actual results.
• Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
• Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
• Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.
• Ensures the good of the Company is kept in mind in all management decisions.
• Leads team and customer in Lean though and principles to eliminate process waste and improve process quality
• Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
• Reviews all pricing associated with current and prospective customers.
• Performs other duties as assigned.

Skills Requirements:

• 8 or more years work-related experience with a high volume electronic manufacturing-services company or call center company.
• Extensive experience working directly with customer and developing the customer relationship.
• Experience with personnel management and development.
• Experience with financial analysis.
• Strong technical background.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.