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Salesforce

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4.0

based on 860 Reviews

Video summary

3 Salesforce Director Jobs

Director, Delivery

Salesforce

4.0

based on 860 Reviews

15-20 years

₹ 55 - 109L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

Director, Delivery

Salesforce

posted 25d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Consulting Analytical Chemistry Presales Agile Coaching Product Engineering

+ 2 more

Job Description

Salesforce is seeking an experienced and highly motivated senior leader (Director) in the Professional Services Global Delivery Center, with a focus on executive technical delivery governance ensuring adherence to established governance frameworks, quality standards . In addition, the individual will lead a highly performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.

The ideal candidate should have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have Salesforce project implementation experience with different engagement models, and expertise in building strong competency with large teams.

You should have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You should have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams.

Responsibilities:

Foster a culture of accountability, collaboration & transparent communication around delivery quality.
Define and implement a comprehensive delivery governance strategy aligned with business objectives.
Define and implement s implified & predictive governance processes for each role and practice, covering the entire project lifecycle.
Establish clear performance metrics and KPIs to track delivery success.
Regularly review project performance against key metrics, adherence to checklists and standards, and provide detailed reports to senior management.
Do detailed audits as necessary, identify and review mitigation plans for potential risks and issues proactively.
Analyze delivery data to identify trends and areas for improvement.
Establish risk review communication channels between internal GDC as well as regional stakeholders
Develop and implement training programs to enhance delivery quality capabilities.
Regularly review and update delivery governance framework based on industry trends and organizational needs.
Manage and grow an industry focused professional services team with the top talent and organization structure
Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
Strong Salesforce experience in Sales, Services and/or Industry clouds
Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
Track record of at least 5 successful Salesforce cloud project implementations.
Experience of one or more large scale transformation projects successfully completed
Proven track record in project delivery management across diverse projects and teams
Expertise in project governance frameworks, methodologies (Agile, Waterfall, etc)
Strong leadership and communication skills to effectively manage stakeholders at all levels
Excellent analytical and problem-solving abilities to identify and address delivery challenges
Deep understanding of industry best practices and regulatory compliance requirements
Passion for technology and innovation, and a proven forward thinker
Ability to quickly grasp and distinctly explain technology and business concepts
Strong understanding of business processes and their implementation into enterprise applications
Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (eg extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

Employment Type: Full Time, Permanent

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What Director at Salesforce are saying

3.6

Rating based on 4 Director reviews

Anonymous · IT & Information Security in Hyderabad / Secunderabad

Likes

I like Marc Benioff's visionary leadership who strives for greater good of the people and also for changing the state of the world. His 1:1:1 philanthropy model, 1 trillion trees plantation, his support during the pandemic. Company culture and work life balance. There are many good things about Salesforce. Good PayMaster, fostering equality.

Salary - Excellent

+6 more

Dislikes

One thing I was not in line was the way the recent workforce reduction was done. Many great performers were impacted and many non-performers are still in the company. I agree that Salesforce had to take this decision for the betterment of the organization and for the future growth, I feel it was done in a better way. This is the only..Read More

Read 4 Director reviews