Technical Support Consultant

 Must be a Graduate.

1. Having 1+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions.
2. Outstanding written & verbal communication skills in English with a neutral accent.
3. Experience working in a team environment and managing a diverse workload.
4. Experience in supporting software applications and troubleshooting in Windows and /or Mac environment.
5. Knowledge of products would be preferred.
6. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable.
7. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.
8. General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.