Sales Ops Analyst

The Sales Performance Analyst, functions as an integral part of New Product RTM Operations with the core focus on business analytics, forecasting, outlook preparation, managing KPI definitions, data governance & optimization. A foundational pillar of this role would be to support & instrument pilots & test initiatives end-to-end including developing performance tracking models & identifying gap resolutions. We are looking for energetic, engaging individuals who appreciate working with complex data in a fast-paced environment. Reporting to the Manager, this position is responsible for interacting on a regular basis with the Sales, WW Sales Operations teams, Scrum, Cloud Tech, CTI, Finance, Campaign Marking, & Business Unit.

Primary Responsibilities:

• Opportunity sizing and propensity modeling to define target base for focus BU initiatives
• Data Governance with targets/capacity modeling, formatting, gap analysis, utilizing multiple data sources to reconcile and align opportunity sizing, targets, and performance tracking
• Able to create, validate and report performance of Sales Campaigns
• Good understanding of Outreach bulk emailing with automation
• Gathering, mapping, formatting data across multiple sources leveraging all our systems-, SFDC, Gainsight, PBI, Tableau, SharePoint, Excel Files & Adobe bespoke tools
• Outlook management and forecast modeling for new product sub-motions
• Deep Dive analysis on product attainment outside of main product motions
• PBI and Tableau Dashboard creation and maintenance, hygiene, and optimization to support all New Product Initiatives and motions
• Cross-functional collaboration with all business product teams and ecosystems to execute data related workflows end-to-end to product initiative go-lives and post-live support
• Define and see through short-term and long-term automation for all performance tracking initiatives
• Ensuring the correct rep is aligned to orders based on the territory in place, account assignment
• Attrition analysis, pipeline reporting & management, SFDC cases
• Driving data extraction utilizing SQL server, Hive and SFDC and executing lead upload processes
• Reporting on attainment for compensation purposes. SPIFF effectiveness and analysis; payout calculations.
• Ad hoc reporting requests
• Augment data quality assurance processes by putting in place required QA activities to manage sanity, correctness, quality of data to ensure trust among end consumers/stakeholders and accurate payouts to reps
• Document processes and operating procedures
• Manage & own end customers, stakeholder, deliverables, and timelines
• Perform UAT/PAT for system enhancements

Skills:

• 3-5 years of relevant work experience
• Bachelors Degree preferred but not required
• Experience working in sales operations & reporting
• Excellent excel skills, MS-access, Macros, PBI, Tableau
• Experience using tools as Excel, SFDC, Gainsight,
• Bi, Tableau, Hadoop
• Experience with SQL server & Hive query languages and SFDC data language
• Highly organized, and pays attention to details
• Ability to work under minimal supervision, take the initiative whilst being a strong team player
• Strong Analytical , project management skills with an emphasis on business acumen
• Global business and language experience highly desired
• Flexibility to work some PST hours preferred