Dimexon - Head - Information Technology & Services (7-25 yrs)

Job Description:

Purpose of the job:

- Develop and Implement the Group's Information Technology Strategy, covering IT Vision, Applications, Infrastructure, Digitalization and e-Business, Security, Governance, and other resources.

- Enabling Business: Explore relevant, proven developments in emerging technologies of digitalization to identify solutions to assist business functions in addressing identified pain areas as well as to develop a competitive advantage.

- Manage effectiveness of IT service delivery and Project Management, through effectively utilizing a mix of in-house and outsourced teams.

- Develop and Manage the overall Information Technology budget.

- People / Team management for IT team as well as External Service Providers.

Accountabilities:

- Overall management of the Organisation's IT resources including IT policies, Applications, Infrastructure, Team, Security environment, Availability, etc.

- Alignment of IT objectives with those of business and functions with a view to provide appropriate, proven digital -enabled solutions to help business functions achieve their objectives, delivering to agreed service levels.

- Plan and Manage Information Technology budget.

Responsibilities: Strategy Development & Implementation

- Work and collaborate with IT and business leadership to formulate, implement, and monitor an enterprise-wide IT Strategy.

- Develop and publish management dashboards projecting health of various initiatives identified as part of the roadmap.

- Define, develop, and implement policy, process and standards to manage IT Services.

- Strategic plan to identify & engagement with supply and service vendor for short- or long-term value creation of the group.

- Devising and establishing IT policies and systems to support the implementation of strategies set by senior management.

- Manage communication with regards to new launches, policy changes, etc. Ensure high impact communication that brings positive impact on our users and stakeholders.

Explore Solutions and New Technology:

- Understand present environment and propose solutioning and architecting applications basis business requirements.

- Keeping abreast with fast changing digital workspace, create a culture of innovation within the team and promotes experimentation.

- Conduct evaluations of network and data security, identify security vulnerabilities, introduce software to prevent or mitigate security breach.

IT Service Delivery:

- Develop reliable metrics for hardware, software, and storage ensuring strategic capacity planning.

- Supervise and ensure seamless server performance and periodic, preventive maintenance of the setup.

- Direct and supervise the upgrades / renewals / subscriptions of software and hardware, and related technologies.

- Asset Management of the department with adequate safety and security.

- Manage audits and compliances as per the standards and controls.

- Setup, Improve, maintain Service SLAs and take constructive feedback from business users.

- Building and maintaining relationships with external consultants / vendors to bring in leading practices.

- Drive CSI (Continuous Service Improvement). Define, develop and manage the enterprise IT quality assurance strategy which includes leveraging best practices as well as developing and implementing standards and measures.

- Supervise and manage evaluation,introduction,adoption and maintenance of relevant digital solutions (Intelligent Automations like RPA/AI/ML/Blockchain etc.).

- Supervise and Manage changes / updates, etc. to the enterprise applications environment covering (but not limited to) SAP S4 HANA, SAP Analytics, SAP Planning, Tableau, Bespoke Applications such as IMAS, and other applications on platforms such as , Microsoft technologies .net, Java/ J2EE, open source, Analytics (SAC , Tableau big data, predictive etc) , Cloud , PM tool (Redmine , Jira / Asana) etc.

IT Budget and Spend:

- Create Annual Operating Plan (AOP) as per the IT strategy and roadmap.

- Control budget and report expenditure as per the AOP.

- Bring governance and raise deviation / overrun of cost to management whenever required.

People Management:

- Manage & Create efficiencies in the IT team to drive organizational success.

- Focus on talent management and improving its role in project management.

- Arrange relevant training, workshop for internal workforce basis the needs identification and upgrades.

Project Management:

- Plan, perform and manage projects with the ability to multi-task between several projects independently and through the team and changing priorities and schedules simultaneously.

- Ensure proper documentation compliances. Work with technology teams to identify and recommend solutions best suited for the business.

- Determine the benefit / ROI with Stakeholders and sign off.

- Select and deploy appropriate resource and tool in the projects.

- Engage with Partners/Vendors (as applicable) to implement desired solution.

- Analyze, mitigate deviations, overrun of project bringing in governance.