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Customer Support Executive
Digital Web Developers
posted 1d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Provide timely and professional support to customers using our Retail Solutions, CRM, ERP, and eCommerce platforms.
- Diagnose, troubleshoot, and resolve customer issues via phone, email, or chat.
- Guide customers through system configurations, integrations, and best practices.
- Collaborate with the product and technical teams to address complex issues and ensure quick resolutions.
- Document customer interactions, solutions provided, and track issues to ensure follow-ups.
- Identify common customer challenges and proactively suggest improvements to enhance the user experience.
- Deliver training sessions and resources to help customers fully leverage our platform.
- Proven experience in customer support, preferably in the Retail, CRM, ERP, or eCommerce domains.
- Strong understanding of business management solutions and the ability to communicate technical concepts clearly.
- Excellent problem-solving and analytical skills.
- Strong communication skills with a customer-centric approach.
- Ability to work independently and as part of a team to drive customer satisfaction.
- Good knowledge of MS Excel.
- Experience with SaaS platforms and cloud-based solutions .
- Familiarity with tools like Zendesk, Salesforce, or similar CRM systems.
- Ability to multitask and manage multiple customer inquiries efficiently.
- Growth Opportunities: Develop your career in a dynamic and fast-growing tech environment.
- Impactful Work: Be part of a team that s redefining the way businesses operate with innovative solutions.
- Supportive Culture: Work in a collaborative environment that values your skills and encourages personal growth.
Employment Type: Full Time, Permanent
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What Digital Web Developers employees are saying about work life
based on 2 employees
Strict (9am - 6pm)
Alternate Saturday off
Within city
Day Shift
Digital Web Developers Benefits
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