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Advanced Applications Programming Analyst

2-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Advanced Applications Programming Analyst

Diebold Nixdorf

posted 14d ago

Job Description

  • The Senior ITSM Suite Administrator works in position using computer-based information systems, uses the software applications and computer hardware
  • Designs, administers, develops, and maintains technology products
  • May work with any business, or organization that uses technology, and cooperates directly with internal resources, as well as vendors as primary providers of the solutions
  • Is expected to work with minimum guidance and use in-depth knowledge on Service management solutions and basic knowledge of related ITSM Suite technologies, while using best practices and knowledge of internal or external business issues to improve products/services or processes
  • Candidate should be willing to work in very dynamic team, under the pressure, meeting the set deadlines, while having the ability to get proper insight and to maneuver in complex situations, and environment
Required Qualifications
  • Professional education in Computer Science, Information Technology or Electrical is a plus.
  • Advanced knowledge of Open Text Service management platform is a must.
  • Proven direct experience with implementation, development and enhancements according to Global internal Processes is expected.
  • Proven experience with Root cause analyses and application troubleshooting.
  • Able to communicate in English language (speak, read, write) is a must.
  • 3+ years of experience with the Incident, Change, Problem and request management process for applications and related infrastructure environment (eg application servers, LoadBalancers, ). Incident and Problem management certification advantage.
  • Experienced in installing, configuring and managing ITSM tools.
  • Experienced in installing the OS patches and Security updates.
  • Knowledge about VMware and or similar virtualization platforms.
  • Agile/Scrum master and ITIL certification is a plus
  • Administration, operation and development of for the ITOM suite of products with main focus on Service Management application, and related automations.
  • Support business requirements for new technology as approved by ITSM leadership.
  • Solve complex problems while preserving the integrity of the ITSM toolset.
  • Continual service enhancements, while improving of effectiveness of services and decreasing of failures.
  • Organizing information by studying, analyzing, interpreting, and classifying data.
  • Consultations and collaboration with other technical roles, mainly with solution architects, solution owners or service owners.
  • Point person for ongoing quality for customer specific or project documentation, known error documentation, knowledge base within area of responsibility
  • Providing stakeholders, business and associates with information on design and overall solution in clear and understandable manner.
  • Creation and maintenance of technical documentation.
  • Documenting all system changes and revisions.
  • Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
  • Maintaining strict confidentially within the tools
  • Using sound judgement when making changes related to elevated administrative access.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Program Analyst roles with real interview advice

Top Diebold Nixdorf Program Analyst Interview Questions

Q1. Explain Polymorphism,Constructors,Destructors,Classes
Q2. Brief professional introduction Process of change management KPI associated with change management PIR, CAB calls experience One experience ... read more
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What people at Diebold Nixdorf are saying

What Diebold Nixdorf employees are saying about work life

based on 559 employees
66%
57%
51%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
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Diebold Nixdorf Benefits

Submitted by Company
Free Transport
Health Insurance
Work From Home
Job Training
Submitted by Employees
Health Insurance
Free Transport
Work From Home
Job Training
Soft Skill Training
Cafeteria +6 more
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Diebold Nixdorf Mumbai Office Locations

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Mumbai Office
Headquarter
Diebold Systems Private Limited, Iv, Floor, 'c' Wing, Trade Star, Andheri Kurla Road, Andheri East, Andheri East Mumbai
Maharashtra 400059
Mumbai Office
Diebold Managed Services Centre 6th Floor, "B" Wing, Trade Star Building, Andheri Kurla Road, Andheri (E), Mumbai Mumbai
400 059

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