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Diebold Nixdorf
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Advanced Applications Programming Analyst
2-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Advanced Applications Programming Analyst
Diebold Nixdorf
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The Senior ITSM Suite Administrator works in position using computer-based information systems, uses the software applications and computer hardware
- Designs, administers, develops, and maintains technology products
- May work with any business, or organization that uses technology, and cooperates directly with internal resources, as well as vendors as primary providers of the solutions
- Is expected to work with minimum guidance and use in-depth knowledge on Service management solutions and basic knowledge of related ITSM Suite technologies, while using best practices and knowledge of internal or external business issues to improve products/services or processes
- Candidate should be willing to work in very dynamic team, under the pressure, meeting the set deadlines, while having the ability to get proper insight and to maneuver in complex situations, and environment
- Professional education in Computer Science, Information Technology or Electrical is a plus.
- Advanced knowledge of Open Text Service management platform is a must.
- Proven direct experience with implementation, development and enhancements according to Global internal Processes is expected.
- Proven experience with Root cause analyses and application troubleshooting.
- Able to communicate in English language (speak, read, write) is a must.
- 3+ years of experience with the Incident, Change, Problem and request management process for applications and related infrastructure environment (eg application servers, LoadBalancers, ). Incident and Problem management certification advantage.
- Experienced in installing, configuring and managing ITSM tools.
- Experienced in installing the OS patches and Security updates.
- Knowledge about VMware and or similar virtualization platforms.
- Agile/Scrum master and ITIL certification is a plus
- Administration, operation and development of for the ITOM suite of products with main focus on Service Management application, and related automations.
- Support business requirements for new technology as approved by ITSM leadership.
- Solve complex problems while preserving the integrity of the ITSM toolset.
- Continual service enhancements, while improving of effectiveness of services and decreasing of failures.
- Organizing information by studying, analyzing, interpreting, and classifying data.
- Consultations and collaboration with other technical roles, mainly with solution architects, solution owners or service owners.
- Point person for ongoing quality for customer specific or project documentation, known error documentation, knowledge base within area of responsibility
- Providing stakeholders, business and associates with information on design and overall solution in clear and understandable manner.
- Creation and maintenance of technical documentation.
- Documenting all system changes and revisions.
- Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
- Maintaining strict confidentially within the tools
- Using sound judgement when making changes related to elevated administrative access.
Employment Type: Full Time, Permanent
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Diebold Nixdorf Mumbai Office Locations
Maharashtra 400059
400 059
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