Sr. Software Engineer

About the team

Dialpad s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you ll create at Dialpad will shape the future of work enabling companies to work from anywhere and making business communication more human.

Your role

We are seeking a talented Fullstack Software Engineer to help build and maintain our customer and partner facing tooling, automated workflows and administrative features for various products services in our ecosystem. You will be responsible for designing, developing, and testing new features and improvements to our existing tooling and admin features. You will work closely with product managers, UX designers, backend developers, and other engineers to deliver a world-class communications platform to our users.

What you ll do

• Create a long term technical vision for the Tooling product, while defining steps to deliver value in shorter term phases.
• Design and implement new features and enhancements to Dialpads tooling and admin features.
• Build and maintain partner portals, which allow third-party organizations to manage their own Dialpad accounts and services.
• Develop automated workflows to support the growing needs of customer support and ensure smooth operations.
• Work with other engineers to ensure the scalability, performance, and reliability of the platform.
• Collaborate with UX designers and product managers to define and refine requirements for new features.
• Write high-quality, maintainable, and testable code using modern software development practices.
• Work in an agile development environment with a focus on continuous integration and delivery.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Troubleshoot and debug issues with existing features, as needed.
• Stay up-to-date with the latest frontend technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on-time and with the highest quality.

Skills you ll bring

• 7+ years of experience in FullStack, preferred previous experience in building web based tooling and support applications.
• Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.
• Experience with building reusable and modular components.
• Attention to detail and a focus on code quality and maintainability.
• Experience with mentoring junior engineers and helping them grow their skills.
• Experience with RESTful APIs and GraphQL schemas.
• Experience with Agile development methodologies.
• Ability to write clean, modular, and maintainable code.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services.

This position reports to Engineering Manager, who is based in Bangalore India and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.