Lead - Release and Delivery Governance

Responsibilities

The key accountabilities of the role are as below

1. Delivery of Global Apps Governance CoE service to the projects
2. Monitor and report on the performance of projects and other key operational metrics across COEs
3. Handle issues and risks and raise appropriately
4. Support the resourcing and finance process across CoEs by working closely with Vendor Management, Resource Management, Finance and Procurement team
5. Look to drive continuous improvement within the Governance CoE process
6. Work with the SIAM team to ensure ITSM processes is setup and adhered to by the COEs. We are looking for a candidate with university/college degree with 8-12 years of experience in IT Project management and ITSM processes. A strong work experience in Change and Incident process is a must. Expertise in Issue management, vendor management, internal and external customer management is required. An ITIL Foundation certification is mandatory. Should be flexible working for various time zones as per the business criticality.

7.Manage Release Management on Release Planning, Release Execution and Reporting