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7 DHL IT Services Jobs
Senior Collections Executive
1-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Senior Collections Executive
DHL IT Services
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
DHL IT Services is looking for Senior Collections Executive to join our dynamic team and embark on a rewarding career journey.
- Debt Recovery:Initiate contact with customers to recover outstanding debts through various communication channels such as phone calls, emails, and letters
- Negotiation:Negotiate and establish repayment plans or settlements with customers, adhering to company policies and guidelines
- Customer Communication:Communicate with customers in a professional and empathetic manner, providing information and addressing inquiries related to outstanding debts
- Skip Tracing:Utilize skip tracing techniques to locate and contact customers with overdue payments
- Documentation:Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities
- Compliance:Ensure compliance with legal and regulatory requirements governing debt collection practices
- Reporting:Generate regular reports on collection activities, account statuses, and relevant metrics
- Customer Relations:Build and maintain positive relationships with customers to encourage cooperation and facilitate debt resolution
- Quality Assurance:Adhere to established quality standards and follow company procedures for ethical debt collection practices
- Continuous Learning:Stay informed about industry best practices, regulations, and updates related to debt collection
Employment Type: Full Time, Permanent
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People are getting interviews at DHL IT Services through
People are getting interviews through
(based on 9 DHL IT Services interviews)
Referral
Campus Placement
22%
11%
67% candidates got the interview through other sources.
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at DHL IT Services are saying
What DHL IT Services employees are saying about work life
based on 111 employees
Flexible timing
Monday to Friday
No travel
Day Shift
DHL IT Services Benefits
Work From Home 
Soft Skill Training 
Cafeteria 
Team Outings 
Health Insurance 
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