It Support Engineer

Job Description:

• To support daily technical support activities for desktop, data, and server management.
• To set up and test computer peripherals.
• To perform the system changes adhered to organizational policies.
• Conduct remote desktop troubleshoot and support over email, chat, and call to end-users along with documentation ticket maintenance.
• Worked on any ticketing tool.
• Basic knowledge of network troubleshooting Ethernet and IP configuration.
• Knowledge of network security practices and anti-virus programs.
• Set up accounts and workstations.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.