DEV IT SERV - Senior Manager - Strategic Account Management (10-12 yrs)

Job Description:

Section I: BASIC INFORMATION ON THE POSITION:

Position: Manager/Sr. Manager

Department: Strategic Account Management

Location: Mumbai

Experience:

Section II: JOB SUMMARY:

- An experienced enterprise business professional who will be responsible for driving sales and contribute to the topline.

- The SAM is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

Section III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE:

- Responsible for the incremental revenue growth on both IT product and services offerings.

- Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision.

- Achieve monthly, quarterly, and annual revenue targets for IT hardware, peripherals, IT services, and software solutions.

- Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

- Work closely with OEM Account Managers in designated accounts and workout winning strategy.

- Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.

- Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

- Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

- Facilitating Collections Team to ensure timely payments and reduction in bad debts

- Manages detailed Account dossier and update periodically.

- Adhere and comply to all processes and systems of organization.

- Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

Section IV: Functional skills required to execute the role:

- In depth knowledge on Enterprise IT/Networking/Security/Cloud service business along with IT Hardware business.

- Ideal candidate should be from SI/OEM/OEM partner background