German Language Expert

Role & responsibilities :

• Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
• Performance research in order to find debitors and creditors and process as per the guidelines.
• Perform multiple level calculation in order to determine final amount and make payments, should understand SEPA payment system.
• Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
• Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Ensure compliance with all regulatory and internal policies.
• Handle any other Ad hoc projects/tasks/activities assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.
• Support the team and program with additional training and admin activities as assigned by the supervisor.
• Perform quality checks for team to ensure the acceptable quality ratio.
• Ensure process documents are up to date and satisfying all the audit and compliance requirements.
• Support project team on all process migration projects and relevant activities.
• Should be SME and help team in troubleshooting on day to basis.
• Assist upline supervisors in various queries from onshore, FO, auditors and various stakeholders.

Your skills and experience:

• German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
• At least 7+ years experience as German language expert.
• Good communication skills and can interact independently with various stakeholders.
• Prior experience of managing the small teams would be an added advantage.
• Hands on experience in reviewing process documents, handling compliance, audits, risk and control
• Willing to work in Multiple/ rotational Shifts.