Operations Officer, NCT

Role Description

• The Process Executive will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs.
• Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
• Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.

Your key responsibilities

• Review client account opening documentation as per regulatory and internal policies.
• Manage and process automation orders subscriptions, and redemptions related to Mutual Funds, ensuring timely and accurate execution of transactions.
• Handle processes related to tax exemptions for clients in accordance with German regulations, ensuring compliance and accurate documentation.
• Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore partners and relationship managers to ensure accurate execution of requests.
• Perform signature verification Verify client signatures for various banking documents and transactions. Ensure proper documentation and client record updates are made in accordance with bank policies.
• Update and maintain accurate client postal address information in the system to ensure proper correspondence delivery.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
• Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Support project team on all data migration projects.
• Handle any other Adhoc projects assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.

Your skills and experience

• Diploma or Degree in a related discipline. German Language minimum B1 is manadatory.
• At least 2 -4 years experience in German language process.
• Willing to work in Multiple/ rotational Shifts