Production Support Finance Professional

Role Description

The SAS Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, SAS Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Further, the SAS Engineer investigates, proposes, and implements various solutions, standardizing where possible, to ensures stability and reliability of the application platforms.

Your key responsibilities

Production Support

• Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
• Owns the logs that track manual tasks, remediation and system improvement
• Second line of defence for Incident Management gathering data for investigation and identification of root cause through to resolution
• Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment

Application Analysis

• Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements.
• Assists in design and creation of NFRs through identification of further requirements.

Incident Management

• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.

Change Management

• Assesses, analyses, develops, documents and implements changes based on requests for change.
• These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
• Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles

Problem management

• Investigates problems in systems, processes and services.
• Ensures PIR reporting and Root Cause Analysis
• Assists with the implementation of agreed remedies and preventative measures.
• Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production

Release and deployment:

• Uses the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and documents technical activity undertaken.
• May carry out early life support activities such as providing support advice to initial users.

Production Readiness and Testing

• Serves as the DevOps Lead, working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle.
• Builds keep list of NFRs and ensures adherence through design forums
• Reviews requirements and specifications and defines test conditions
• Analyses and reports on test activities and reports risk and issues associated with own work.

Your skills and experience

• Sound understanding of Production Management processes and controls in large organizations.
• Strong experience of envisioning and driving full stack automation in medium to large sized groups.
• Excellent problem solving skills in a distributed, multi-technology ecosystem
• Strong Experience in Base SAS, Advance SAS, Macros on UNIX Platform.
• Strong Skill in Advance Data Step programming statement to solve complex problems
• Strong Skill in writing and debugging SAS SQL/Proc SQL code.
• Strong Skill in writing and using SAS Macros.
• Hands on experience with SAS/Access using Oracle
• Strong Scripting experience in Shell, Perl
• Good understanding and Hands on experience for SAS Grid Manager
• Solid understanding of monitoring systems like ITRS Geneos
• Strong Knowledge of Oracle Management, SQL scripts, performance mgmt.
• Strong knowledge of configuration management tools like Ansible (preferred), Chef and Puppet
• Strong understanding of Unix, Linux and Windows
• Understanding of Agile and Safe methodologies (preferred)