AVP - Non-Financial Risk Account Activity Senior Analyst

Role Description

• As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations.
• The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location.
• Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements.
• Ensure KPI and other SLA parameters agreed with stakeholders are adhered to.
• Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required.

Your key responsibilities

• Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
• Measurement and adherence to KPIs
• Keeping errors and operational risks under control
• Managing crisis without operational loss.
• Driving Efficiency Gain related projects through various initiatives / changes
• People Management Recruitment, development, training and managing attrition. Help in System transformation projects.
• Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
• Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit
• Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
• Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
• Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
• Conduct regular operational performance reviews and participate in monthly self-assessments
• Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
• Develop relationship and credibility with sending location and all internal stakeholders
• Ensure performance of staff meet or exceed expectations
• Ensure all Group Policies requirements are adhered
• Cross train available resources to ensure 100% backup within the areas under control
• Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
• Assisting the Team Manager in decision making and taking complete ownership of the situation
• Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
• Ensure all ISO documents are kept up to date and are being reviewed periodically
• Ensure Quality awareness within the team
• Ensure all process maps are available and six sigma tools are being used for minimizing variations
• Manage transitions from time to time
• Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)

Your skills and experience

Essential

• Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills
• Knowledge on SWIFT Features, Product & Services
• Good understanding of Regulatory & Compliance & Risk & Control
• Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
• Effective decision making and leadership skills.
• Expertise in insourcing tasks from Onshore locations
• Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
• Ability to effectively execute presentations and communications to clients internally and externally
• Must be team builder and facilitator managing potentially conflicting objectives
• Proven track record of managing teams of large size

Desirable

• Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application.
• Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
• Thorough knowledge of db electronic banking products and flow of instructions
• Subject Matter expert in Cash products
• Good understanding of Migrations requirement and have migrated couple of business in the past
• Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
• Innovative approach to work and continuously identify and implement process improvements
• Seek opportunities to improve service processes, minimize operational risk and reduce costs
• Strong analytical skills, detail orientation, service commitment and solid people management skills
• Strong awareness of risk control
• Must be prepared to work in a shift in line with regions supported

Skills

• Good situational leadership capability
• Sound proficiency on Computers
• Strong interpersonal / good negotiations skills are required.
• Team management and leadership skills will be essential for this role.
• Follow through skills, Effective communication skills, ability to confidently handle internal client
• Futuristic and innovative approach will be an added advantage