Principal Change Analyst

A Change Analyst within the Change & Transformation team plays a significant role in ensuring projects (change initiatives) meet objectives on time. This person will focus on business processes changes, systems and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize in achieving organisation goals and minimize resistance. The change Analyst will work to drive faster adoption, higher ultimate utilization, implement within timelines set and proficiency with the changes that impact process. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

About Client Data Management (CDM)

Client Data Management (CDM) function comprises of Client Data, Tax & Regulatory teams (including Instrument Reference Data). The group provides operational services across the Global Markets and Corporate Investment Banking (CIB) clients globally, which enable client business, regulatory and tax compliance, protect against client lifecycle risk and drive up data standards within the firm. The CDM function is focused on driving compliance within operations. The primary focus of this Client data; which has a significant impact on how we perform on-boarding and KYC of our customers, maintenance of client accounts and downstream operations.

About the Team

The Client Data Management & Transformation team supports the Operations Ref Data services for change management and delivering transformation related initiatives. You will be the interface between senior stakeholders, RTB SMEs, IT developers and analytics team to analyse & implement system changes, monitor the JIRA/Incident management and implement transformation initiatives. You will be part of the team that specializes in providing solutions to complex process/applications problems of the division and help extract business intelligence.

Our CDM Change & Transformation team are working with cutting-edge technology to transform the way that we work. Youll be working on innovative projects involving transformation techniques.

Your key responsibilities

• Responsible for capturing and refining business and/or system requirements
• Works with stakeholders to understand their needs, analyse problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team
• Possess a working knowledge of the business and/or technical domain in reference data
• Leverages experience and understanding of stakeholder need to help create a solution, envisions the solution to solve a problem (Application/Tool Based)
• Gathers & catalogues functional, non-functional, and technical requirements for stakeholder requests
• Determines the impact of modifications and enhancements on the application
• Specify the workflow & systems enhancements to satisfy business & reporting needs
• Perform data analysis, design of data architecture requirements and mapping
• Acts as the product(s) subject matter expert to support scope and requirement decisions
• Ensures changes to the application are compliant with bank standards and policies
• Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs
• Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications
• Participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes
• Creates, maintains and presents training materials for end-users
• Leading the model definition process and serving as a business analyst to collect and analyze data for use in our analytical models
• Effective implementation of all the projects assigned and take complete ownership of the deliverables
• Manage projects in JIRA and enable efficient project management
• Soliciting feedback from stakeholders throughout the development cycle
• Presenting visualizations to stakeholders and senior management
• Working with RTB SMEs and technology resource to design systematic change
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

Your skills and experience

• 8+ years of relevant experience with project management and business analysis. Overall experience 8+ years
• Good Knowledge of Python, Alteryx & Tableau
• Reference Data domain expertise is mandatory
• Experience with JIRA and other project management tools. Ability to create JIRA dashboards and run sprints
• Experience in Data Quality projects using any ETL tools
• Knowledge of SQL is required
• Strong communication skills and stakeholder management skills
• Ability to translate business requirements to technical requirements and elaborate to data analysts. Experience in creating business requirement document, solution design document etc.
• Experience with running Steering Committee calls with senior management and help in prioritization
• Exposure to Data Analytics requirements, Big Data exposure will be helpful
• Strong excel skills to create reports etc. and understanding of basic statistical and data mining approaches and terms