Client Service Support Specialist

Corporate Bank

• At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
• Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.

Your key responsibilities

• Client Communication: Act as the primary point of contact for corporate clients regarding application support issues, ensuring clear and professional communication.
• Customized Support: Provide personalized support and solutions tailored to T1 corporate client's specific needs and business processes.
• Service Level Agreements (SLAs): Monitor and adhere to SLAs, ensuring that all support activities meet or exceed agreedupon timelines and quality standards.
• Client Training: Conduct training sessions for clients to enhance their understanding and efficient use of the applications.
• Technical Support: Provide technical assistance to Corporate Clients for various applications and software, addressing user queries and issues in a timely manner.
• Issue Resolution: Analyze and resolve technical issues, ensuring minimal downtime and maintaining business continuity. Deutsche Bank Corporate Bank Client Service Job Descriptions
• Collaboration: Work closely with the internal teams to improve application performance and resolve any technical difficulties.
• System Enhancements: Assist in system enhancements and upgrades, ensuring that applications remain up-todate with the latest features and security patches. 9. Documentation: Develop and maintain documentation for troubleshooting and maintenance processes to facilitate knowledge sharing and efficient problem resolution.
• Root Cause Analysis: Administer and resolve application issues, provide updates, and help root cause analysis to prevent future occurrences.
• End-User Support: Offer support to users, helping them understand application features and resolving any operational issues.

Your skills and experience

Technical Skills:

• Application: Hands-on experience in Banking Application Support
• Programming Languages: Proficiency in languages like C++, JavaScript, Python, and Ruby.
• Operating Systems: Knowledge of Linux/Unix systems is often essential.
• Database Management: Ability to manage SQL databases.
• Application Configuration: Skills in customizing software to meet specific needs.
• Troubleshooting: Strong troubleshooting skills to diagnose and resolve issues.
• Monitoring: Keeping track of application health and performance.

Soft Skills:

• Problem-Solving: Excellent analytical and problem-solving abilities to handle complex technical issues.
• Communication: Strong communication skills to interact with team members and endusers.
• Customer Service: Providing technical assistance and support to customers, requiring empathy and patience.
• Attention to Detail: Meticulous attention to detail to identify and fix problems.
• Organization: Good organizational skills to manage multiple tasks and priorities.
• Time Management: Efficient time management to meet deadlines and service level agreements.

Experience:

• A bachelor's degree in software engineering, computer science, information technology, information systems, or a related field is typically required.
• Demonstrable experience in a similar role, showing a track record of managing and supporting applications.