Business Analysis Chapter Lead, VP

• You will be joining Foundational Platforms team within Cloud and Platform/CTO. The team is responsible for engineering of ServiceNow platform that runs bank's ITSM processes (Incident, Problem, Change, Configuration, Service Request and others), Integrated Risk Management etc. which is the second most used application within the Bank.
• You will have an opportunity to design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

Your key responsibilities

• Being a Subject Matter Expert for several ITSM, SAMPro, IRM, CMDB, CSDM processes and providing support to the relevant development teams
• Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation etc.
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
• Supporting Agile ceremonies: sprint planning, daily stand-up, Show & Tell and retrospectives
• Actively supporting the business strategy, plans and values, contributing to the achievement of a high-performance team culture
• Defining and documenting the standards for how the professional discipline operates
• Training and educating the chapter (and others where helpful) on these standards
• Providing oversight and measuring how well those standards are adopted
• Developing the professional growth of the discipline (e.g. measuring improvements and maturity)
• Line manager responsibility for all resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources

Your skills and experience

• ServiceNow ITSM, SAMPro, IRM, CMDB, CSDM in-depth product knowledge is required, ITOM (Discovery/CMP/Service Mapping) or ITBM are beneficial
• Proven experience of taking very high level requirements and working with stakeholders of different seniorities to translate them into technical stories
• Experience working in Agile environment using SCRUM methodology. Any SCRUM master experience is beneficial.
• Assisting onboarding of new capabilities and transitioning traditional business analysis methods to new industry norms.
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations