Client Service Manager

 

About The Role :: 


Job Title:Client Service Manager



Corporate Title:Associate



Location:Mumbai, India







Role Description





About Deutsche Bank

Positive Impact. Its what drives us. More than a claim, this describes the way we do business.

Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.

Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people:agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.





Corporate Bank

At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.





What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

Provide support to Corporate clients on all day-to-day, service related queries applying the highest standards. This will cover CMS products like local & cross border payments, fund release, static updations, account confirmations, proof of payments, BACS recall of funds FX transactions, statements/advices, Standing order/Direct Debits CHAPS/Faster payments, billing, Cash pooling, Cheque book/Payin slip requests, etc.

Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve road blocks that hinder closure of deals with thorough understanding of policies and compliance guidelines

Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for all clients

Manage client queries for countries centrally supported from India

Coordinates and aligns closely with offshore teams

Provides support for self-service apps for Corporate clients, where possible

Work closely with onshore teams on E2E procedures and processes. Escalates issues to onshore teams in timely manner to manage client expectation & relationship

Prepares and provides MIS reports where required

Contributes to Continuous Improvement activities leading to operational efficiencies.

Initiate and works with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries

Manage administrative tasks for the team

Take on responsibilities as the dedicated Service Manager for clients

Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents

Engage with stakeholders for Compliance and Audit requirements

Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints

Your skills and experience

Graduate/Post graduate with 6-8 years in servicing corporate clients or in a financial institution.

Basic analytical skills, ability to exercise flexibility with regards to production problem solving

Excellent communication skills, fluent in English and preferably local language

Excellent team worker, able to work in virtual global teams and a matrix organization

Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering

Driven and motivated to work under tight timelines

Extremely diligent and hardworking to efficiently manage deadlines

Open minded, able to share information, transfer knowledge and expertise to team members

Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective

Experience in electronic banking support is an advantage

Excellent skills in using MS Office Power point and Excel

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in the team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:



https://www.db.com/company/company.htm



We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.





Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.



We welcome applications from all people and promote a positive, fair and inclusive work environment.