Operations Analyst

Role Description:

• We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team.
• This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential.
• Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs.
• Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
• Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
• Performance research in order to find debitors and creditors and process as per the guidelines.
• Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system.
• Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
• Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Ensure compliance with all regulatory and internal policies.
• Handle any other Adhoc projects/tasks/activities assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.

Your skills and experience

• German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
• At least 2 – 4 years’ experience in German language process.
• Good communication skills and can interact independently with various stakeholders.
• Willing to work in Multiple/ rotational Shifts.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.