Senior Executive (MICE Operations)

Role & responsibilities

• Serve as the primary point of contact for clients, understanding their requirements, offering customized solutions, and ensuring the highest level of service and satisfaction.
• Oversee all logistics, including venue selection, travel arrangements, transportation, accommodation, audiovisual requirements, and event scheduling.
• Build and maintain relationships with vendors, suppliers, and service providers (hotels, transportation companies, caterers, etc.) to ensure timely delivery of services and cost-efficiency.
• Work closely with internal teams, including sales, marketing, and creative departments, to ensure smooth operations and successful execution of all MICE events.
• Prepare and manage event budgets, ensuring cost control and timely payments to vendors.
• Oversee event operations on-site, handling any issues or challenges that arise during the event to ensure a smooth experience for all participants.
• Prepare post-event reports and gather client feedback to ensure continuous improvement of services.
• Stay up-to-date with trends and best practices in the MICE industry to bring fresh ideas and innovative solutions to clients.

Qualifications:

• Bachelors degree in Event Management, Hospitality, Tourism, or a related field.
• years of experience in MICE operations, event coordination, or related fields.
• Strong knowledge of MICE industry trends, best practices, and destination management.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and MS Office Suite.
• Strong negotiation skills and experience with vendor management.
• Willingness to travel for event execution and client meetings.